The Housing Ombudsman works for landlords and not tenants. Pre Richard Blakeway the housing ombudsman was good, but they're currently terrible. They refuse to investigate complaints. Failed to give call backs. They listen and communicate with landlords, whilst ignoring tenants. They gossip with landlords. They fail more tenants than they help. Housing ombudsman allows landlords to discriminate against disabled tenants and break their own policies. When the Housing Ombudsman claims to investigate your complaint they do it extremely poorly, and the report is full of incorrect information. The last insult in this long winded and slow debacle is £50 if you're lucky.
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