This service is utterly useless! It does nothing but waste your time, holds no real authority, and landlords are fully aware of it. My case dragged on for nearly two years—from my initial complaint, through Stage 1 and Stage 2, before I could even escalate it to the Housing Ombudsman (HO). After all that waiting, the Adjudicator assigned to my case issued a detailed and scathing report filled with deadlines, reprimands, and multiple references to malpractice by my Housing Association (HA).And what happened next? Absolutely nothing. The HA completely ignored the orders and recommendations, making a mockery of the entire process. When I reported this blatant disregard to the Adjudicator, their response was laughable. These were their exact words:"If the landlord has not met the timescale it gave you, you can make a new complaint to the landlord about this. Once the complaint has completed its internal complaint process, if you remain dissatisfied, you can make a further complaint to this Service."So, in other words, they’re suggesting I restart the whole process from scratch, simply because the landlord refused to comply. Another two years of waiting, frustration, and going in circles—what a joke!This experience proves just how ineffective the Housing Ombudsman truly is. A service without enforcement is no service at all.
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We resolve disputes and support effective landlord-tenant dispute resolution by others. Our service is free to tenants, independent and impartial.