Total lack of professionalism. I am absolutely appalled by the level of incompetence and unprofessionalism I have experienced. The way my case has been handled—or rather, completely ignored—is nothing short of disgraceful.14 weeks ago, I reached out for assistance regarding an issue with my landlord. I provided a clear and detailed explanation of the problem. After waiting over 12 weeks without any response, I had to follow up myself. A few days later, I received a voicemail from Ben asking for further information. I called back, but since Ben was unavailable, I requested an email instead.When I finally received a response, I was shocked to see that Ben was asking me for details of the complaint I had already submitted back in October.At this point, the very least I expected was an apology for the outrageous delay—but none was given.Even more infuriating is the fact that after 14 weeks, my case has not only not been resolved, but it is now crystal clear that no one has even read my original complaint from 12th October. No action has been taken. Nothing.This level of negligence is completely unacceptable and demonstrates a total lack of professionalism. This situation is beyond ridiculous.
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