Waited 2 years for an abysmally shocking report.
waited two years for an investigation report relating to two complaints ,
I sent an email to the HO 18 months ago asking for confirmation that both my complaints were going to be dealt with, The Ho investigator has failed to investigate the complaints made, has shown bias and a lack of impartiality in favour of my landlord.
In relation to the 2nd complaint has stated that they can not investigate unless the landlord has the chance to " make things right " and has now closed the complaint, odd as the HO guidance states the HO will engage with both parties to find an amicable solution and will only close the complaint if the Landlord's resolution is agreed to by both parties.
I have informed them due to my landlords conduct i will not be agreeing to any proposals put forward by the Landlord and would like them to address the complaint and multiple failures of my landlord to follow any stipulated HO guidance.
I have already experienced a string of untrue statements made by the investigating case officer provided via her team manager in the form of very derogatory condescending emails.
Having already been through the HO process several times, it's clear this organisation is broken and unfit for purpose and needs to be investigated by an independent authority.
What seems to be a new HO approach is the Landlords opportunity to " make things right " at the expense of any thorough investigation clearly put in place to reduce waiting times; however, it detracts from any adequate redress the tenant has, as post investigation and the landlord being held to account " what a joke that is " the Landlord would be required to " make things right " anyway,
It is never going to going to happen, however, the Government should reinstate the legal aid for qualifying housing cases so tenants can really hold their despicable landlords truly to account.
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