Useless service that takes months to investigate and take action, then takes the side of the landlord that has been threatening and unprofessional. I feel unsafe with my current landlords because they are breaking their own rules, hiring thuggish housing officers and ignoring complaints.My case with the housing ombudsman is nearly 2 years old now and the case resolution manager cannot be bothered to read the evidence clearly and then a make fair decision. My case worker is always in a meeting, fails to return my calls or emails and has taken months to simply contact my landlords and get the correct information about a case that started almost 2 years ago. I have contacted my local MP to see if they can get involved.
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We resolve disputes and support effective landlord-tenant dispute resolution by others. Our service is free to tenants, independent and impartial.