The purpose of the Housing Ombudsman is to thoroughly investigate complaints. Unfortunately the HO failed to this. After being put on a waiting list of 12 months after I submitted my complaint about my landlord, the investigating officer failed to investigate my complaint, let alone check the evidence I had sent.The lady that carried out the investigation sided with my landlord Housing for Women Housing Association despite my landlords blatant lies and cover ups. They make you wait so long to have your case investigated, make you send all the evidence to prove the truth, negligence and corruption from the landlord, only to have your time wasted.I asked for my case to be reviewed which it was. And even then, my evidence was dismissed. But this time, the HO did find my landlord guilty of maladministration and ordered my landlord to repair my defective flooring. Even after this was ordered by the HO, my landlord did everything possible not to carry out the repairs. It took months to get it done. Despite this order, my landlord failed to rectify my flooring and instead took out a cheap repair job knowing it would not rectify the problems. My landlord then lied again to the ombudsman claiming that my floors were repaired when it wasn’t. My flooring is now ten times worse than what it was before the botched up repair job. This was not the fault of the contractors but my landlord who refused to accept the contractors findings and recommendations.To this day, my landlord has continued to harass, bully, intimidate, discriminate and victimise me. Disrepairs continued to be ignored, fire safety continues to be ignored as does health and safety. The HO has allowed our landlord to get away with putting lives at risk for over seven years, has allowed our landlord to get away with corruption and most of all has allowed our landlord to get away being a landlord when they are clearly unfit to be a landlord, just like the HO who are also not fit for purpose.
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