Terrible service. Allowed my HA to get away with lies, allowing other tenants to break their tenancy agreement, I got no help and support. They are the worst landlord Ive ever come across and this service allowed them to get away with it. They discredited all my evidence and just took what the HA said. Very one sided. Avoid using them and go to your MP/Councillor for help they will really fight for you when you’ve been badly done by your landlord. Even my two doctors letters stating I should be moved because of noise disturbances and the proof of my medication, they still said “they can find no evidence of my landlord being the cause of my mental health issues” REally?! My HA break their side of the tenancy agreement and just get away with it. And this service is allowing it. They should be ashamed and shut down!
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We resolve disputes and support effective landlord-tenant dispute resolution by others. Our service is free to tenants, independent and impartial.