Do not waste your time with the HOS.It is staffed by people who have spent 20 years working in the Housing Departments of the local authorities they are investigating.The will always side with the local authority or housing association. You will always be required to prove everything you say, while the LA's statements are all taken to be true without evidence.Months after you have shown what you are saying is true, and that the other side have lied, the HOS will simply accept an apology from the other side and close your case as a successful resolution.So if your MP says "have you tried the Housing Ombudsman Service?", tell him or her "thanks but no thanks, - I want you to write directly to the CEO of the council or housing association" and don't take no for an answer - it is the only way to get rid of these obstacles to justice for taxpayers - force your MP to waste his time - there are only 600 or so MPs, these Ombudsmen have thousands of employees who are all trained in stupidity and inaction.
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