1h 30 TO CHANGE BEDDINGCalled days ahead of my booking to request allergy safe bedding. Also confirmed this over email.However, after arriving around 10pm and ready to go to sleep, I noticed the bedding was not allergy safe. Once I’d asked at the desk, they confirmed that this should’ve already been prepared, they would get the correct bedding to the room. It was the. 11:20pm before this bedding arrived meaning we couldn’t go to bed till past this time. For a hotel, this is terrible service. In addition to the fact they’ve not taken a medical allergy seriously which could’ve resulted in serious harm to myself. The staff were rude, bored and unhelpful. They were more interested in having conversations with one another. Would NEVER recommend to stay here.
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Hoxton Hotel in Shoreditch and the City of London. Provides luxury surroundings at budget prices.
