I found several unauthorized purchases on my account. After an investigation, support confirmed the errors and issued refunds, yet the company has placed my account in a negative balance and refuses to correct it, despite the evidence I've provided. They send generic responses and ignore my requests for escalation. I've never spent money in this game, and now I'm being asked to repay for currency I never intended to acquire. This has been a frustrating and unfair ordeal for someone trying to resolve the issue properly.
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