I had my 2023 income tax prepared for the first time with HR Block. On Memorial Day I got a notice on my phone HRBLOCK: Your one-time verification code is.... to log in to my account. I wasn't trying to log into my account. Someone accessed my account and changed my email address. I contacted Hr Block they sent me an email with the department that handles this. I called multiple times to see what they were doing about the breach and never got a return call. After multiple calls I kept getting the same response from them, "We will escalate your claim and call you in 3-5 business days". Still no call, so at this point I am deleting my account. I am writing this because I wonder who else this happened to. Was I an isolated issue or has their whole system been hacked? This is very irresponsible in my opinion and should be addressed.
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