hrnl.co.uk

4.5
4.5 Based on 100 reviews

Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's. We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, o...

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Erin Saxton
Con artists

No doubt most, if not all, the good reviews on here are fake go check on GOOGLEREVIEWS and you’ll see how disgusting this company truly is. Just turned down my parents (in their 70s) valid insurance claim, heavy rains caused leak that has cracked and left a bulging ceiling in one bedroom, the guy that came out was nice and well trained shame he works for such SCUMBAGS. He went through what was covered and would be gotten by my parents then a few days later called my dad apologising profusely about how they’ve turned down the claim and he doesn’t understand why when it’s covered, that he fought for the claim to be paid but they still denied it. Con artists like this are the reason why insurance companies get away with their terrible behaviour and most probably get a bonus every time they deny.

1
Date of experience: Feb 25, 2026

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Business Details

  • Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's.

    We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, offer a fair settlement value or provide access to the services of an approved building repair contractor.

    We do not receive any commission / reward from Insurers for the outcome or value of a Customers claim. We are paid a fixed amount to provide our opinion on the cause and value of a claim.

    HRNL has a network of individual building damage surveyors and repair contractors to aid in the validation and settlement of a claim across the UK.See more

  • email escalations@hrnl.co.uk
  • call 01709794610
  • language https://hrnl.co.uk

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