I am deeply disappointed with the "specialist" service provided by HRNL. They sent a surveyor, Lee McKane, who conducted a so-called "investigation" that can only be described as a sham designed to reject a legitimate claim.
Despite having high-definition close-up photos showing clear mechanical wind-lift on my roof (where the lead flashing was ripped upwards by a storm), HRNL issued a report based on incredibly blurry, low-resolution drone images (see attached). It is physically impossible to assess the condition of roof fixings from such poor-quality evidence.
Furthermore, the report is riddled with logical fallacies:
• Selective Vision: They ignored the fact that the left side of the roof is perfectly intact while the right side is warped—a classic sign of directional storm damage.
• Contradicting Experts: Their conclusion directly contradicts a prior professional report from HomeServe (CAS-1872387), which validated the structural failure.
HRNL is clearly more interested in helping insurers avoid payouts through "wear and tear" excuses than in conducting a fair, technical assessment. If you are assigned this company by your insurer, be warned: they do not follow FOS principles and will use the lowest quality evidence to deny your claim. Avoid at all costs.
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Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's.
We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, offer a fair settlement value or provide access to the services of an approved building repair contractor.
We do not receive any commission / reward from Insurers for the outcome or value of a Customers claim. We are paid a fixed amount to provide our opinion on the cause and value of a claim.
HRNL has a network of individual building damage surveyors and repair contractors to aid in the validation and settlement of a claim across the UK.See more
