There's almost no chance you'll be able to manage your account independently, so I urge you to inform your employer that this service is subpar and should not be used. Encourage your colleagues to petition for the removal of this company as your HSA/FSA manager. They fail to adequately protect account holder information and seem vulnerable to scams, risking both employer and employee data. Customer service is extremely poor, unreliable, and often misinformed. You may have to navigate a frustrating phone tree and call multiple times without getting the information you need. After five calls, I still couldn't get two simple questions answered, and they frequently hung up or claimed technical issues. Their incompetence does not inspire confidence in how funds are managed.
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HSA Bank is a health savings account administrator in the United States.