I’ve reached out to the bank multiple times about not receiving my HSA card since September, and every agent has given me a different excuse. On my fourth call, when I asked for a supervisor, the agent outright refused. My last email response suggested I “order a card online,” even though that option doesn’t exist. I still have no card, no access to my funds, and I'm forced to cover medical expenses out-of-pocket. This has dragged on for months, and it feels like my money is being held hostage. I cannot recommend this service.
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HSA Bank is a health savings account administrator in the United States.