Very disappointed, I bought a este shadow palette. It was damaged when I received It, I inmediately opened a complaint, they asked me for the pictures of the item and the shipment badget. I sent everything and they were very fast replying to me. They told me I could chose a replacement or a refund, I chose a replacement. They replyed to me that I woul receive the shipping communication in 5-7 working days. After 8 days I asked about the status of my replacement. The response fron Sara in customer service was very dissapointing, she told me they do not do shipments to the Spanish Canary Islands!!!I replyed to her I am not in Canary Islands I am in Mallorca Balearic Islands and they has already sent me the damaged item there.Her response was even better, she told me It was a mistake as they only delivery to main land in Spain.I have collegues from the same place that hace received products and if so, they should advice when placing the order.Disgusting customer service!At this presente momento I do not have the item or the refund... Dear Huda Beauty,I have not received any refund o response confirming that the refund is processed just this message here
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