Ordered what I thought was a concealer, but mistakenly ordered a foundation. I went through the return process but the mail center I used didn’t recognize the label Huda provided in the shipment. I didn’t realize that Huda encourages customers to contact them if this happens and to not pay for shipping. The fact that I won’t be reimbursed for shipping doesn’t concern me. What DOES concern me is that it’s been three weeks with no refund, no email, nothing. I have emailed customer service at least three times with NO response. I have included the order number as well as a copy of the original packing receipt. No communication. At all. At the very least someone could respond that they haven’t received the return or help in any way. Very frustrating. UPDATE:Huda Beauty has actually responded to my requests and they have in fact gone to my spam folder. I had to log onto the website to actually see my spam folder as it doesn’t transfer to my phone. The response was kind and helpful. And I’m sure the products are wonderful. I just happened to order the wrong item. My issue was correspondence. Thank you, Huda Beauty.
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