Ordered a brow pencil online (amongst other things) but was faulty and wouldn't work properly. Even though I had an online receipt and proof of purchase, they refused to help me because I no longer had the packaging.Under the UK trades good act, packaging is not a requirement as long as you have proof of purchase and as they sold me a faulty item they are law bound to rectify it which they never did. It wasn't like I reported it months later, it was less than 7 days after I had received it and yes I threw the packaging away because never before in all my years of shopping have I ever needed packaging if I have had proof of purchase.I am or was a loyal customer but will now be taking my business elsewhere.
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