Ordered 2 bottles of utopia coco on separate orders and a vanilla hand cream on one of those orders also, to recieve 2 emails saying the perfume was out of stock and i would recieve refunds for each order. Contacted customer services online and they assured me that the perfume was in stock for my orders and the emails were a system glitch and my orders had been shipped. When my first order arrived a few days later only the handcream was in the package and I received a refund for both orders in my bank. One order was fully refunded, however the other order with the handcream costing £137, they only refunded me £83.58 as i had only received the handcream costing £30 for which i had used £30 of my Huda points i had expected a refund of £107 for the perfume. I contacted customer services who said they were sorry and let them have a few days to sort it out. 1 week later not sorted, no communication, they are ignoring several emails i have sent back to them through the past week.no telephone number available to call them in the uk. So a £30 handcream has cost me £53.42. Angry to say the least and disappointed in what i thought was a professional company with a perfume i love.
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