I ordered perfume from this merchant. I waited for the alloted time before reaching out and inquiring about my items and tracking number. At which time I received an automated email stating they couldn't find my purchase history and required further information. I provided the information and never heard back from the merchant. I found how to track/find my order via their website and low and behold amazingly it showed I had placed an order. Unfortunately, that's all the information provided no tracking information. I forwarded all screenshots from their website, my emails, my bank and all follow up generic emails stating my item would be shipped shortly to their customer service department. I never received any follow up, just an additional generic email requesting the same information as before. I have to say this is the most fraudulent online company I've ever had the displeasure of working with. I doubt they even have a true customer service department waiting to actually assist you with concerns and issues. I will never order from them again and will not be purchasing from this line at any sephora stores moving forward. This company is worth millions if not billions and they can't take care of their orders/shipping/ customer service. I have filled a dispute with my credit card company and will be following in that direction since this company is nothing but a horrible scam unless you're shopping at sephora/sephora.com since they're at least made accountable through them.
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