I’ve been a loyal customer and was excited to shop during the HudaBeauty Cyber Craze early access sale. One of the reasons I placed my order was the promise of 3 free gifts for eligible purchases. However, the website never gave me the option to select my free items, so I assumed they would be sent randomly. When the package arrived, I didn’t receive the gifts.I contacted customer service, explaining the situation, and they even admitted that there were glitches on the website during the sale. Despite this, they refused to acknowledge or resolve the issue, stating that because I didn’t select the free gifts (an option that wasn’t visible due to the glitch), they wouldn’t send them.I went back and forth with them multiple times, hoping for a fair resolution, but was repeatedly met with rigid responses and no effort to address the technical issue on their end. As a loyal customer, I expected better communication and accountability.This experience has left me feeling undervalued and frustrated, especially since I have more orders on the way. I’ve always admired HudaBeauty’s products, but this has shaken my trust in their customer service. I hope they improve their customer care and take responsibility for their mistakes in the future.Edit: I received my gifts, and I’m both glad and grateful for that.However, I still believe they should have been given with love and without the week-long back-and-forth battle. If a promotion is offered, it should be honored fully. Those who earned it by meeting the purchase requirements—whether they selected their gifts or forgot to—should still be handed free random gifts as promised.( I saw on tiktok this is happening with lots of people btw) If you launch a promotion, make sure to uphold it.
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