The customer service is a joke, and none existent. I brought the new icy nude palette which arrive damaged. I placed a "ticket" on the website after 5 days I recieved an email stating my ticket would be closed because I didn't respond. I hadn't had any correspondence before then. I have sent all necessary photos etc for a refund but have not had a return label, it's been 3 days now and not a peep. Absolutely awful
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