I have been dealing with Huda Beauty and Yodel trying to get an order but however due to Yodel's excellent service and customer care I didn't get the parcel before I moved out of the apartment and finally had to use the return to seller option. This was done after repeated comms with the Yodel team. Now I am waiting for a refund and there's no one to initiate it. Huda is asking me for proof of return which is only a status change in the Yodel app. Given that I never received the parcel by Huda's chosen delivery company and Yodel's constant affirmation that there's a dedicated channel between the seller and the delivery company, I feel totally at lost. I have raised this issue with the customer support and provided them a screen recording of the customer care chat and the app status of the package and no response so far.Regardless I don't really understand why cannot I receive a refund unless the item is not delivered back when the return was not made by me upon receiving the parcel where they need to check the products or the package. I have never even seen the parcel and shouldn't it be on them to make sure that their product is delivered back or is it that they don't trust their own delivery partner. I have not yet raised a dispute with my bank but few more days and I am following that route as Huda and Yodel were equally unhelpful.Please do not order from their website. If you badly want the Huda product, choose Boots or Sephora and go for collection.
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