I am extremely disappointed with Huda Beauty’s customer service. I received a damaged eyeshadow palette and reported it immediately with pictures and the product code. Despite doing everything on my part, it has been nearly two weeks, and I still haven’t received a resolution.I followed up multiple times, and while they said they would “chase it up,” no concrete action has been taken. For a brand as prominent as Huda Beauty, I’m shocked at how poor the customer service is. It’s frustrating to feel ignored, especially after reading reviews and realising that this isn’t an isolated issue.Huda Beauty needs to seriously improve its customer service. Ignoring customers and failing to resolve problems will drive loyal buyers away. I will be escalating this matter and hope they take action to fix their processes before more customers lose faith in their brand.
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