UPDATE: They contacted me and Sienna will proceed with the replacement of the damaged product. I really hope they do. Does the customer service work in this company? I bought the pack of 2 perfumes at full price and one of them came damaged.It's been 3 weeks and nobody is resolving anything. You have to contact them via the website's 'Contact Us' section. Sometimes, they don't even reply and when they do, it's to tell me they need photos (I sent them). Now, they need a video (I sent that too).Suddenly, I receive another email saying that if I didn't reply back it means the case is solved. Excuse me? They are thieves! I didn't expect something like this from Huda.So disappointed!Now, what am I supposed to do? I really need to find a way to file a complaint.
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