I signed up for the $1 trial and called to cancel it like within the same week. (You can only cancel by calling customer service). But it was never canceled. I was billed so I called customer service AGAIN. They said it "wasn't canceled" and apparently agreed to their discount service. Anyways they sent me a refund application, which is to be paper mailed back to them or faxed which take 10 days to review. The lady said they then need to "investigate" the situation. I was just trying to cancel and was already upset that it wasn't canceled the first time but she kept trying to sell me how great it was, not a great experience.
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