I redeemed a gift via Huggg which never arrived. The courier marked it as delivered and then later declared it lost. I was not informed of any of this by the courier, the supplier, or Huggg.After getting no response from the courier or fulfilment partner, I contacted Huggg directly. I was told the issue would be followed up and that I would receive updates. Instead, the support ticket was closed a few days later with no resolution and no explanation.The process felt fragmented, with no clear ownership of the problem and no communication unless I initiated it.I will be sharing this experience with our contract team, as I expect they would want to be aware of how situations like this are handled.
Claim your business profile now and gain access to all features and respond to customer reviews.
