I wish to report the inadequate customer service I experienced from the store manager. I requested a refund for a jacket that was too large for my son. When I bought it last week, I was assured I could return it until January 2026. However, the manager informed me that only exchanges were allowed. This experience has negatively impacted my perception of the brand, and as a loyal customer, I am extremely disappointed. I have also reached out to the higher management and customer service but had no success in resolving this.
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
