My elderly mother purchased an oversized jacket on sale. The sales staff misled her. When we attempted to return it, no smaller size was available, and I was told that sale items could only be exchanged. I was not offered a gift card and had to exchange for the exact value or more, as they wouldn't refund the difference. I warned the manager that they were about to lose a customer. Clearly, they disagree. This has resulted in a lost customer for life.
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
