It was my first purchase in the webshop and I expected a service similar to the Hugo Boss Stores where I used to buy, but my experience was terrible:1. they don´t provide invoice2. they don´t include a return label3. you need to provide a reason to the return what is against European law4. you need to go to a DHL Service Point because they don´t pick the return in your address5. client support is terrible. They are not polite and don´t try understand your problem6. Hugo Boss makes the returns process completely difficult with the aim of forcing customers to keep the clothes they don't wantI was the first and last purchase and I'm considering stop using Hugo Boss clothes.
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
