Like many people here, while the quality of the clothing may be great, the service is appalling, in fact i have had better service from primark and Zara. I returned a suit, and it took over a month and multiple calls and emails from myself, to get a refund during which time i had to draw down money from my savings as i was short for essentials. By way of an apology they offered money off a future purchase. When i said i didn't want to shop with them again could they offer a gift, they just sent the same reply back offering a discount off future purchase. They really really don't live up to what you would expect and im not surprise they get the rating they do. I would advise anyone to look elsewhere. I have bought several suits from Reiss and the experience regarding the service is completely different so i will never shop at BOSS again. Like so many companies with poor service they have now messaged to say "please contact our care team" well I already did that and the whole paragraph of feedback is about that failure so clearly they don't even read these it's just a standard reply to any bad feedback
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
