Saw a nice top in store - but not the right size.Helpful sales person phoned another store and arranged for it to be delivered to his shop.10 Days later we phoned to chase up - to be told it had only just arrived.Went to the store to find it was the wrong item that the other store shipped AND no one in the local store had checked .Bearing in mind we had a 70 mile round trip we asked for a good discount on an alternative item as compensation.The sales person was very polite and helpful but the manager hid backshop and only offered 10% on a non returnable basis.Nice front of house staff but poor customer service behind that.Did try phoning UK HQ - just get put on "musak" hold without even confirming the business that you are through to.
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
