Sadly I am unable to provide a positive experience with this store or their after sales services. I made a purchase in store, attempted to arrange a refund, of an unworn item, with all tags still attached. The refund was refused on the basis that sale items are non refundable. These terms were not made clear at point of purchase, and the receipt was placed in the bag. Not allowing me an opportunity to check Ts & Cs. I challenged this with after sales and was met with reasonable obnoxious responses not answering direct questions until I re-iterated my points. That a) T&C were no made clear b) Signage was inadequate c) The item was in perfect condition. The Hugo Boss post sales management refused to acknowledge my point and have advised me to pursue a legal claim. Which I will be considering. As a result I will not be purchasing anything from Hugo Boss again. I urge you to reconsider engaging with an organisation whom manner and customer sales requires examination.
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
