Ordered an expensive coat 2 weeks prior to Christmas and they did not have the size in stores. Ordered online from the store. Order dispatched and went missing. I had to chase UPS to finally find out they could not locate my parcel and to call Hugo Boss.Answer from customer service was. So sorry to hear that and I wonder why UPS would share with you that they could not locate the parcel. Will take up to 7 days to work out between us and UPS. Will let you know....To which I asked what they would do in the meantime as Christmas is a few days away.Unfortunately...nothing. For such expensive products..very lame customer service. Not spending anymore there...any time soon
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
