I cannot put in to words how horrific my experience has been with this company. I required a shirt for a wedding. A plain white dinner shirt. A simple process you would think?I viewed Hugo boss website which supposedly displays live stock for their branches. I visited over 5 of their London branches which were displaying as having stock but of course, none of them did. I then visited their Guildford branch which again displayed on their website as having stock. I arrived to find the shop doesn’t even exist!! Can you believe it? Probably not…I then called their Westfield branch and confirmed over telephone that they had the stock and requested they hold it for me. upon arrival, they handed me a bag containing the shirt, only for me to discover that the one they’d held was 3 sizes too small. They then advised me to order the shirt online and pay £20 for delivery, which I did. I returned to my car and suddenly realised that the shirt they’d handed me in store had someone else’s name on, so I returned back to the store and asked them to check again, at which point they found the shirt I’d reserved and sold it to me. I returned home and put the shirt on on the day of the wedding, to discover that the shirt had been WORN and was covered in sweat. I couldn’t quite believe it.In the meantime, I’d also ordered a bow tie which after 14 days in transit was suddenly cancelled and never arrived!I’m now enduring the hellish task of trying to communicate with their customer services team who keep sending me the same email over and over, have offered no form of compensation, and have simple advised that I drive 60mins each way to return the worn shirt to their store. It’s an absolute disgrace and this company should not be operating.
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
