I bought an overcoat at a premium store and was initially pleased with it. However, after Christmas, I noticed a quality problem that should have been caught before the item was sold. When I returned to the store for assistance, the staff urged me to contact customer service online myself. They mentioned that while they could report the issue for me, it would be considered 'low priority' if done in-store, whereas a direct customer submission would be prioritized. This was frustrating and unhelpful. For a high-end brand, I anticipated better after-sales support and accountability instead of being directed elsewhere. The whole experience felt unnecessarily dismissive and lacking effort.
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
