The support received to date has been very disappointing... I received a juicer that is either faulty or just extremely bad quality. It is not fit for purpose. Juicer received on 11/11, issue reported on 20/11. The support team asked me to record a video of myself in the kitchen during the entire assembly and juicing process, which I am not comfortable doing. I described the issue in detail, and I am happy to answer any questions asked. Today (26/11), I received an email saying that without a video of myself, they cannot proceed further. I brought the team's attention to the Consumer Rights Act 2015 as well as their own terms and conditions. So much hassle. I was looking forward to getting this juicer returned and buying another one as I believe this unit is simply faulty but now, how am I supposed to spend so much money on a juicer with such long warranty if the support team cannot perform a simple task of arranging a return for a faulty device (reported within 8 days of receipt nonetheless, way before the 14 day return period was over!). I was excited to juice but for a week now the juicer has been packed waiting for collection and I cannot order a replacement... what a terrible experience so far... I will update it if anything changes.
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