I purchased a Hurom H400 juicer in February 2025 for £600. Within months it began deteriorating, blocking and struggling. I first reported the issue in July, well within the 6-month period covered by the Consumer Rights Act 2015.Since then I’ve dealt with “Julia” from customer service, whose handling has been appalling. She has:-Denied receiving my initial complaint (despite proof).-Dismissed the evidence I provided (photos and videos).-Blamed me for “user error” rather than acknowledging the fault.-Misrepresented UK consumer law by insisting that after 30 days I am not entitled to a refund, ignoring the 6-month presumption that faults are assumed to have been present at purchase.-Her replies have been obstructive, unhelpful, and show no understanding of UK consumer rights. For a company selling premium products, this level of service is unacceptable.A £600 juicer should last years, not months, and a serious company should know the law and resolve issues properly, not dismiss genuine complaints.
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