Shocking 'customer service'. Booked a Hurtigruten cruise only, through a third party agent. Hurtigruten charged £300 to change just the name of one of the passengers. Covid prevented the sailing twice, then Hurtigruten cancelled on me because they sent the ship I was due to sail on for a refit. Then they wouldn't allow me to reschedule for a second time, seemingly having forgotten that they were the cause of the first post Covid reschedule. I subsequently lost a very hefty deposit. I won't EVER contemplate booking with them again, I am deeply disappointed with them and profoundly shocked that they can treat customers the way they do.
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