First things first - a great cruise. I'd previously done an Antarctica one (with HX) which was totally faultless, and the best holiday I've ever had - including many transfers from various airports. Thus my surprise at the Hurtigruten cruise I recently went on - Norway to Svalbard, and yes, the cruise was excellent as well - so why the 3 star review? - well I believe I was mis-sold the flight and transfer package - despite specifically confirming that it would include a transfer - ie. someone would meet you at the airport and take you to the cruise terminal (only reasonable for a flight and transfer package methinks). Well, it turns out this wasn't the case - it included a voucher to catch the public bus. Be extremely careful as to what you get with these add-ons, and despite my complaint to Hurtigruten head office, they refused to accept any responsibility. So, what would have cost less than £100 for flight and bus - cost me £250 (for their little package). I simply can't stand it when someone lies to sell you a product, and after the event, I even pointed out that the information on the voucher, and website is misleading. I wanted them to re-check the phone calls, as I know what I asked for, but they informed me that they are only kept for a month! It leaves a bitter taste (therefore 2 stars are lost), which is a shame, as the staff and crew on board were also incredibly friendly.
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