I wanted to book the trip to Antartica but the customer service was so bad that I will go elsewhere. Wrong figures on the invoice, twice. They didn't ring back when they said they would. I had to ask about the status of a follow on trip to Easter Island 3 times over 10 days. I spoke to a different rep and told her that I didn't want to deal with the original rep. She said she'd find out the status of the Easter Island trip and get back to me. An hour later, the first rep rang me, implying that it was my fault the Easter Island trip wasn't booked because I hadn't "committed". I have travelled all over the world and used many different companies. I've never experienced such incompetence and poor customer service. RUN!
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Hurtigruten - World Leader in Exploration Travel
