My 82 year old Mum's car broke down in November 2024 which was controlled under HX car park management. I called out the RAC for my Mum who attended and replaced the car battery at the high cost of £155. Whilst waiting for the RAC and repair she went over the parking time allowed. I appealed to HX first who declined and then to a third party company who also declined. My Mum now has a bill for £170 which has caused her huge anxiety and stress over something she wasn't in control or fault. To make matters worse it was a freezing cold day and my Dad who is 84 had to sit in a freezing cold car waiting for the RAC who is poorly with heart failure. Having finally received another letter to pay or worry further about court proceedings i have reluctantly paid this. Surely this isn't morally right.
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.