Terrible. Parked in Marco Island in Nottingham we were fined by their number plate recognition in spite of having bought a ticket from the correct machines. I later called the manager of that car park and he confirmed that a glitch in their system had led to fines being falsely issued for a whole day. I appealed and although just confirmed that this was upheld the letter sent still tries to blame us for this even though the fault is with their system issuing fines to cars that have bought tickets as instructed.Throughout the process of appealing there is every effort made by this company to avoid being contact, and to make it difficult to pursue a case. Simply terrible standards, zero customer service. Their business models seems to be based around fleecing customers for every penny. The car park is also unsafe as the only way for pedestrians to exit is a narrow ramp that cars are also using to enter and exit.
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.