If it was possible to give less than one star, then I would.Having passed her test around two weeks prior, my daughter went to an out of town retail park at around 6pm. When she went to leave the car park she had an altercation with another driver. This really shook her so much she didn't feel safe to drive and stayed over the 3-hour period. We explained this in the appeal to HX Car Park Management and they could see the green P on the photo of the car. All they had to say was there are signs up and "By entering and remaining on the land, the driver has agreed to abide by all the contractual terms". All very true and we acknowledged it. Though personally, I would rather have someone park on my driveway and feel safe rather than them feel the absolute need to drive in a public road and not be in the right state of mind.After rejecting our appeal, they said we could appeal their decision with theIAS.org, but IAS would not take mitigating circumstances and if the appeal with them was unsuccessful, then we would need to pay an additional £40 for costs incurred. All very disappointing and makes me question why an out of town retail park would want to employ this company.
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.