My wife and I are pensioners and whilst holidaying in the Lake District with friends visited Cartel Racecourse and parked there for just under one hour. The appropriate parking fee was paid, and the ticket displayed as required. However, on our return home, we received a Parking Charge Notice from a company called HX Car Park Management Ltd who were clearly monitoring the car park using electronic surveillance techniques stating that a fine was to be imposed as we had not paid. I wrote to the Appeals Department and provided evidence that the appropriate fee had been paid. However my wife had inadvertently entered the wrong registration number, a combination of both mine, and her car’s numbers, as both begin with the same letters. Photographic evidence was also provided of this fact. I am now in receipt of a letter saying that this appeal has been rejected on the basis that an incorrectly completed ticket is not valid. To try and penalise an elderly lady, with in excess of fifty years incident free motoring for an honest, momentary, lapse of concentration leading to a clerical error, whilst enjoying a Sunday afternoon out, seems excessive. The Company is now threatening legal action. This issue has comprehensively ruined our holiday experience in the Lake District - Do not visit Cartmel!
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.