Parked at Cartmel races car park on the afternoon of 26/9/20 for 2 hours. I went to pay at the machine in the middle of the car park - by following the instructions to input my reg no, and then make payment by DR card. The machine made lots of whirring noises but didn't produce a ticket. My boyfriend then came over to the machine and went through the same process and no ticket was produced for him either, although, once again, the machine made noises as if it was printing a ticket. Convinced we had actually paid twice, and after a quick survey of other cars in the carpark -which showed that not many cars were displaying a ticket, we logically concluded that the machine had simply run out of paper and would have recorded two payments for the same vehicle.To my shock, some days later I received a letter from HX Car Park Management Ltd saying that in fact no payment had been received, and that a payment of £100 was now due (reduced to £60 if paid within 28 days).I immediately appealed but to no avail, even though I pointed out that there would be CCTV footage of both of us proceeding to the ticket machine, and going through the purchase procedure, proving that this was a genuine mistake caused by a faulty machine, HX maintain that their machine was in full working order throughout the day and that "if you believe payment cannot be made, this does not mean you can park for free", totally ignoring my explanation that we actually believed, up until receiving their letter that, far from parking for free, we actually believed that we had paid twice!If it was not for a sudden family bereavement which has left me very short of time to deal with anything else, I would have refused to pay the charge (which is 1,000% more than the actual fee that we assumed that we had paid (twice!), and been happy to go to court to argue my case.I will be writing to Cartmel council/Holker estates in due course, as I am surprised that they would wish their beautiful village to be associated with such a bunch of cowboys. I would have awarded this company no stars if it was possible to do so.
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.