As with so many of the reviews here, if I could rate this HX Car Park Management a 'zero', then I would. One star is definitely over generous. I was visiting Cartmel in August, on honeymoon, following my wedding the previous day. Unfortunately I chose to park at the Cartmel Racecourse. My husband, who doesn't normally drive my car, inadvertently entered his car registration details, but paid in full. In fact we overpaid, as we left Cartmel sooner than planned. A few days later I received a parking charge notice advising me that I needed to pay £60. I explained the error to HX Car Park Management, but they refused to cancel the charge. Worth noting that the British Parking Association advise their members, that in such cases, only a £20 administrative charge should be levied. Conveniently for HX Car Park Management, they are not members of the BPA, but are covered by the (so-called) Independent Appeals Service. I appealed to the IAS, and the charge immediately went up to £100. This despite, case law (Parking Eye v Heggie 2013 for example) and the Unfair Terms in Consumer Contracts Regulations which invalidate such a charge. The IAS have rejected my appeal, and I now have 14 days to pay the charge in full. Also worth noting that the IAS has been linked in the past to HX Car Park Management via Gladstone's solicitors, who continue to advise the company, so impartiality is questionable. The owners of racecourse (Holker Estate) have so far ignored my emails.This company is a disgrace. Where else would a honest mistake be penalised to same extent as someone who is deliberately seeks to defraud? This company is taking advantage of the fact that the technology used, makes it easy to make an error when entering your car registration. As District Judge Wall said (in Excel Parking Services v Hetherington Jakeman 2008) "it seems to me that it is not a pre-estimate of damage, it is a payment of a sum of money that is intended to effectively frighten or intimidate someone into making a payment promptly". And that is exactly the tactics that HX Car Park Management use, intimidation. Needless to say I will challenge the PCN in court; I would urge others to do same, so that this company and others like it, are forced to adopt the BPA approach of a reasonable administrative charge only.
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.