This is a terrible company and I would have given them less than one star if i could. We are currently trying to appeal a ticket we got at CARTMEL RACECOURSE (the owners were ZERO help sadly) because we didn't input our number plate correctly. However, I am certain the machine glitched as it inputted two very random letters that we don't remember doing - like so many others it seems! Their threatening letters of fines tempted us to pay but we paid £1(!!!) to park for an hour and were back well within that so are absolutely outraged that we're now facing a £100 fine. We appealed via the IAS but as we expected, and as others have mentioned, this is a completely biased process and our appeal failed. We were even on our honeymoon but absolutely no sympathy or understanding. Now unsure what to do but most advice is to ignore the letters and if they take you to court, you will likely win. All contact we have had with HX has been aggressive and unhelpful and unsympathetic; clearly they are just suits trying to bully individuals into lining their pockets and paying their salaries for innocent mistakes or in some cases, no mistake at all! If anyone else can share their stories, i'm sure it will help others in the future!
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.