Do not use there car parks or take photos as proof. My experience of this company. I arrived I’m mexborough montague car park. On arrival in the photo I’m not even parked I’m just driving in, the letter says 09.27. I found a space easy, I wonder why, park up so it’s 9.34am I know this as I checked my car clock and my partner rang me on my mobile and I have an appointment at 10am at Specsavers lol. Went to the parking machine to get the ticket , entered my reg , noticed as usual these places don’t give change so scratted around to get exact money for two hour parking, then money would not go in so had to start again so eventually 1.60 paid ticket issued and expiry time is 11.46. Had my appointment paid for the glasses at 10.40am , quick trip in to home bargains and 5 min walk back to the car left at just before 10.50am Ticket received today 60.00 fine for arriving at 9.27.07 leaving at 10.44.28 . My ticket was on display at all times so completely baffled by this ticket. Of course today on receiving the letter you go online to appeal and it says unable to do this at this time. I have never had a fine, I always pay for parking, more than I probably need to but better safe than sorry however this company clearly have no moral scruples, luckily I have all the proof needed so I have the gps on my phone that shows me in the car park at my phone call time of 9.34am, the car park ticket I purchased which shows the price paid and the expiry time, oh and it’s funny they never show you a photo of you at there pay station and how long it took to get the ticket actually issued, the Specsavers email appointment time and the receipt of payment for purchased glasses and eye test at 10.40am, having gone then to another shop and walk back to my car it was later than on there ticket so clearly whatever timings they are working to are inaccurate however the clear fact is I paid for two hour parking and they are fining me for being parked 1 hour 47 minutes. All proof sent on to my relative who’s firm is a solicitors so one of his lawyers will take this further for me at no charge luckily therefore I can take it all the way and counter claim damages and any court costs. And I can assure them I will. I have also reported this firm to watchdog and I would strongly urge everyone else that has a genuine greivance to do so as once they have enough registered complaints they can then take action themselves. I believe there is also an ombudsman that covers this type of issue to which I will also make a complaint.These types of companies need to be held accountable and make sure there equipment is working correctly and that there photos are accurate to when the vehicle is actually parked up and not when it crosses the line of the property which is quite clearly the case here , unfortunately this company is probably not the only one like it as it’s easy money for them, the sickening thing is reading other reviews with disabled also being fined or elderly people who need that bit more time getting out of there vehicles then walking to the machines, reading the complicated instructions finding the correct money all within 10 mins crossing the photo shot line finding a space to suit can take 3-5 minutes of there allotted 10 minute slot. The large signs around the car park are clear, the pay here signs are clear but everything else is in small print on the machines . Keep giving bad reviews, keep giving this company no where to hide , sharks are still sharks no matter how many threatening letters they issue .
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.