Just so that people are aware and can use the info in appeals, the people that direct this company also are linked to 2 others - ES Parking Enforcement and Pay2Park. Cannot find much on Pay2Park, but the reviews for ES read very much like this. And they are all registered at the same address (City House, 131 Friargate, Preston, Lancs. PR1 2EF). I am currently putting together a document with all the info and looking at the codes of conduct that the International Parking Community (who they are registered with) are saying. 10 minutes Grace period is outlined in section 13 of the document. Also, they are advertising as also being accredited with the British Parking Association, however on the BPA site, they are not listed - false advertising. They are fining my friend who pulled over (did not turn off or leave the car, not blocking traffic) as her son began having an asthma attack and she needed to get his inhaler for him, preventing a likely hospital visit. I don't know whether you can comment on review left here, however I am happy to share this document of their failings with anyone who wants it.
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.